Jubin B
31 marzo 2025
We recently stayed at Manas Resort, Igatpuri, and overall, it was a pleasant experience. The main highlight is undoubtedly the Petting Zoo, which operates for two hours in the morning and two hours in the evening. It is a delightful attraction for kids, and even adults will find themselves enjoying it without realizing how quickly time passes. The best part of our visit was the warm and friendly attitude of the staff — from the reception desk to the petting zoo team and the restaurant crew, everyone was welcoming and helpful. A special mention goes to Ankul Chauhan and Harish from the restaurant staff. They were extremely polite and attentive. Harish, in particular, recommended some excellent chicken dishes that we thoroughly enjoyed. The resort has two separate restaurants for vegetarian and non-vegetarian cuisine. We dined only at the non-veg restaurant, where the food tasted good, although the beer options were limited. One thing to note is that food prices are on the higher side, so I recommend opting for an all-inclusive package (breakfast, lunch, and dinner) when booking online — it offers better value. The breakfast buffet was especially enjoyable, offering a good spread with a live dosa and omelette counter. The property also features two swimming pools, one for adults and one for children, both well-maintained and enjoyable. Suggestions for Improvement: 1. The Flamingo Bar with its outdoor fountain-side seating has a fantastic ambiance, but currently, they only serve starters and drinks. Offering a full dinner service in this space would greatly enhance the guest experience. 2. Room service was disappointing. Despite repeated requests for basic necessities like tissue paper and for bellboys, no assistance was provided. Eventually, I had to personally go down and fetch a bellboy. 3. The room we stayed in was on the second floor, and there was no elevator. Unfortunately, my wife suffered a leg injury during the stay and had to manage stairs throughout. Installing an elevator is strongly recommended. 4. The washbasin tap in the room was difficult to operate, especially for children. A simpler and more user-friendly design would be appreciated. While the property has much to offer, the lack of basic room service significantly impacted our overall experience. I would deduct one star solely for this reason. With a few improvements, this resort could offer a truly exceptional stay.
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